Among the excuses trotted out in the support forum is to check with your IT administrator to see if SOAP headers aren't getting through your firewall, that people are closing the application before it has a chance to complete the sync, and that perennial favorite - you're not using a current enough beta. This is the worst kind of "support" - the kind where it's everything and anything's fault except the software's. Of course, in the next reply, the poor user says that that didn't work either, and then all is silence. In one hapless schmuck's case, after trying every last "fix" in the book, we get this total left-field Hail Mary play from the support guy: This is just getting weird! Is there any chance that someone else could have your username/password and be using the account at another lcoation? We've seen this happen when people sell computers etc and leave the software on it.Įven if you don't think that is the case, can you try changing your password in NewsGator Online, and also NNW and see if that helps at all. The typical entry has a user complaning about the same sorts of things I am - basically, that the syncing is just plain broken. And from what I can see there, the support staff has no idea what's going on either. A search for "sync" on NewsGator's NNW support forum yields 178 topics. There's the folder still.ĭuring my many replacement attempts, NNW/NewsGator appears to do things in an entirely arbitrary manner, randomly deleting feeds and setting read/unread counts on my feeds. I open NNW and tell it to overwrite NewsGator. I quit that browser and open a different one. I restart the browser and go to the NewsGator reader. I wait a few minutes to see if the change "took." I refresh the browser. I select "Delete folder." The folder disappears. I have just spent the last hour making multiple attempts at deleting a folder in my feeds list. NewsGator's web based reader is an horribly broken shitty piece of crap. It has been an utter disaster ever since. Not only that, but they ALSO had an online newsreader, so I could still read either on my Powerbook, my work machine, or a web browser, if I happened to be away from my own machines. Then NNW got sold to NewsGator, and I was magnaminously offered a free 2 year subscription to NewsGator online. I could synchronize my Bloglines subscriptions with it, and life was good. NetNewsWire once worked pretty well in terms of synchronization. newsrc got updated with my read/unread counts, and that was that. In the days when I ran emacs over a terminal connection to and read Usenet in gnus, this was easy. But NetNewsWire can't handle this scenario. I don't think these are particularly unique needs. In short, what I need is reliable synchronization across machines. If I subscribe to a feed on one machine, I want the others to know that and show me that feed when I read feeds on another machine. What I want is the ability to read a feed item on one machine and have the other machines know that I've read it and not show it to me again as new. Sometimes I'm on a machine I don't own with a web browser. Sometimes I also use the iMac we have upstairs in the study. I mostly read news on 2 machines, a Powerbook and a dual G5 at work. I hope Brent Simmons got a lot of money for selling NetNewsWire to NewsGator, because he's thrown the software's reputation to the wind.
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